We allow our customers to exchange or return a product abiding by conditions set for the purpose. You may apply for an Exchange or Return for a product or service within 7 days after you’ve received it.

Conditions for Exchange/Return and Refund:

The product must be unused, unworn, unwashed, unaltered, and without any flaws. Products can be tried on to see if they fit and will still be considered unworn.

The product must be intact with tags.

An exchange or return request must be done within 7 days of the purchase.

All items must be returned in original condition (including all receipts/invoices and packaging) with barcode tags attached.

Each Product is eligible for a single exchange only.

Refunds will be processed and issued to the original payment method used for the purchase.

• Refund or Exchange facility is not applicable for products on Discount Campaign Product, Flash Sale, Final Sale or any Promotional Sales Product.

1. 1. For furniture products by SPACES, no exchange and return is applicable unless any manufacturing defect is identified within 6 months from the date of delivery.
2. 2. For Diamond Cut products no exchange and return is applicable unless natural discolorations or naturally falling stone within 6 months from the date of delivery.
3. 3. Clothing products are not refundable or exchangeable. So It should be opened and checked in front of the courier boy

What if I lose the money receipt/tags/barcode?

We will consider it if you lose the money receipt or invoice for exchanges. In that case, you will need to provide the purchase contact number so we can check your purchase history. 

The exchange offer will no longer be valid anymore for any irreparable damage or bending of the tags or barcode.

From where can I exchange the product? 

For Online Purchase

After purchasing any product(s) you can exchange it/them at any of our Display Centers within 7 days of the receiving date you can send us your product(s) by any courier service after consulting with our Online Sector associate. After receiving the product, we will contact you and arrange the shipment of your exchange product. It should meet all the conditions specified in the Conditions for Exchange and Return section.

Please note, if there is any problem from our side, we will offer free returns, exchanges, or refunds otherwise, the customer will have to bear the expenses of the return shipping.

For Purchase Made at the Outlets

Currently, we have three outlets across Bangladesh. If you are not satisfied with your purchase, please bring the product to that purchase branch within 7 days after the product is purchased and it should meet all the conditions specified in the Conditions for Exchange and Return section.

Receiving Incorrect Quantity and Product Mismatch at Delivery:

If you receive the wrong products or an incorrect quantity, you must provide an unboxing video of your delivered package(s) to support your claim. Upon verification, we will arrange for a replacement or adjust your order accordingly.

How do you return the product(s) to us for Exchange or Refund? 

Return to the Online Sector :

Please Courier the product(s) to warehouse, We will arrange for an exchange or refund upon the fulfillment of our Exchange and Refund Conditions.

Warehouse Address : 

Send the product to any Courier at warehouse. Please use this address and contact number given below:

Name: Kacer Curi - Online Sector

Contact number : 01901469125

Note : Please send us the Courier receipt number for your reference.

Refund Policy

If you are not satisfied with your purchase, you can return the product and get a full refund.

For Online purchase: Please return the product to us after consulting with the Service Center and we will arrange a full refund within 10 working days after receiving the returned product(s) upon the fulfillment of our Exchange and Refund Conditions. If there is any problem from our side we will offer free returns, exchanges, or refunds otherwise, the customer has to bear the expense for the return shipping.

* Depending on the shipping method and carrier selection, your return package may take several days to reach us. Keep your proof of postage and ship your return along with the reference number as we are not liable for return packages that are lost or stolen in transit. Without proof of receipt and delivery, we will not issue store credit for your returns.

 For Display Center purchase: Please bring the product to that purchase branch  from where you made your purchase. We will arrange a refund upon the fulfillment of our Exchange and Refund Conditions.

Warranty and Guaranty Terms for (Diamond Cut) Products :

 Coverage

This warranty exclusively covers manufacturing faults present in our products.

The warranty is applicable for a period of 6 month to 2 yrs (Warranty time will mention on product descriptions) from the date of delivery of the product.

 Repair or Replacement 

During the warranty period, Diamond cut products will provide repair or replacement of parts as necessary to rectify manufacturing faults.

Warranty claims will only be entertained upon presentation of the delivery invoice for the product within the warranty timeframe.

Post-Warranty Period Repair Services 

Maintenance or repair services beyond the warranty period will be provided on a payment basis, with the payable amount determined by our expert team following an investigation.

Guaranty

Diamond Cut provides specific guarantees: 

Guaranty time will be mention on product descriptions.

Exclusions

This warranty is not applicable to the following: 

Damage due to termite infestation.

Damage resulting from mishandling, misuse, or negligence.

Damage that does not fall under manufacturing faults or is not explicitly covered by this warranty.

Contact us

Please contact us for all kinds of assistance. We are available every day from 10:00 AM. to 10:00 PM.

Hotline : +8801901469125,+8801726740100

Emergency Contact : +8801901469123

Email : feedback@kacercuri.com

Emergency Email : mshj@kacercuri.com